Shipping policy
Last updated: October 28, 2026
This policy explains how we ship orders from sundaecamera.com.
Where we ship
Right now we ship to addresses in the US. We don't ship outside the US.
What it costs
Free tracked US shipping on every order. Any sales tax is shown at checkout before you pay.
When it arrives
Estimated arrival: about 8 to 15 days after you order. That is about 2 weeks.
Holidays and bad weather can add time. The estimate is our honest best guess, not a fixed delivery date.
Your order confirmation email means we got your order. It doesn't mean your order has shipped.
Business days are Monday to Friday, not counting US federal holidays.
Tracking
Your tracking link comes by email in about 3 days, once the parcel is on its way. The first update can take a day or two to show.
Can't find the email? Check your spam folder first. Then email hello@sundaecamera.com with your order number and a real person will send it again.
Add-ons
The hard case and the pearl wrist strap ship in their own small parcel. They may land a few days before or after the camera.
In the box
- The camera, in the color you picked
- A 32GB micro SD card (already inside), a card reader and a USB-C adapter
- A USB-C charging cable and instructions
Every camera also comes with the Sundae Start Guide by email, in your order email.
If your order will be late
If we learn that your order will take longer than the estimate, we email you before the 15 days are up. The email gives the reason, a new estimated date and a choice: wait, or cancel for a full refund.
- If the new date is 30 days or less after the first estimate, we go ahead with the new date unless you tell us to cancel.
- If the new date is more than 30 days later, or we can't give a date, we cancel and refund you unless you tell us you want to wait.
- If it is late again, we ask again. This time, if you don't answer before the new date, we cancel and refund you.
You can cancel an order that hasn't shipped at any time. We send refunds for canceled orders within 5 business days.
Late, lost or damaged parcels
- Not here yet? If your order hasn't arrived 15 days after you ordered, or tracking hasn't moved for 5 business days, email us with your order number. We check with the carrier and tell you what we find.
- Lost? If the carrier confirms the parcel is lost, we send a new one or refund you in full. You choose.
- Says delivered, but it isn't there? Look around your door and ask neighbors and people at home. The carrier sometimes marks a parcel delivered a day early. If it is still missing after one day, email us within 30 days of the delivery date. We ask our fulfillment partner to open a claim with the carrier. If the parcel isn't found, we send you one replacement or refund you in full. You choose.
- Arrived damaged, or doesn't work right? You're covered for 30 days after it arrives. Email us a photo or a short video. We replace it or refund you. You don't need to send anything back.
Wrong address or changed your mind before it ships
Email us as soon as you can. If your order hasn't gone to our fulfillment partner yet, we can fix the address or cancel and refund you in full. Once it has shipped, we can't change it. If something is wrong when it arrives, you are covered for 30 days, as our Refund policy explains.
If the carrier can't deliver because of an address problem and the parcel goes back, we email you to agree on what happens next. We never charge you for a second delivery without asking first.
Questions? Email hello@sundaecamera.com.